Ordering FAQs

Find out when your coffee ships, how shipping is priced, and how to manage a subscription.

Shipping

When will my order ship?

Orders usually ship within one business day. Delivery time depends on your destination and the carrier.

How much is shipping within Canada?

Standard shipping is free on Canadian orders of $75 CAD or more. For Canadian orders below $75 CAD, Canada Post rates are calculated at checkout.

Buying coffee

Which coffee and grind should I choose?

Start with Find your coffee to pick a roast by taste, then use the coffee grind guide to match your grind to your brewer. Select the available size and grind on the product page.

Can I buy just one bag without a subscription?

Yes. Choose One Time Purchase where both purchase options are shown. If you’d rather get regular deliveries, select the subscription option and choose from the available delivery intervals.

Subscriptions

Will my subscription renew automatically?

Yes. It renews at the interval you select until you cancel. Applicable shipping and taxes are charged on each renewal. See the subscription policy for details.

How do I skip, pause or cancel?

Go to Manage subscriptions and use the email address you ordered with to request a secure link. From there you can skip, pause, resume or cancel. Make changes before your next order is processed. Cancelling doesn’t automatically refund an order that’s already been processed.

Need help with an existing order? Contact us and include your order number if you have it.